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General Enquiries | Getting Started & Passwords | Payments | Update Particulars | E-Invoice
There are various e-services available for you. They include You can login to the Vendors@Gov 24 hrs daily. However system maintenance is performed between 12 midnight to 6am daily. During the maintenance, the retrieval of your payment details may be slower and some functions may not be available. You can log your queries through the Contact Us found at the login page of the Vendors@Gov. Our AGD Helpdesk will attend to your queries. 1. Click on the Contact Us button on the login page of Vendors@Gov and an AGD helpdesk one screen will pop up. 2. Under Subject, select General Inquiries. 3. Under Request, select Suggestion or Query. 4. Under Description, enter your suggestion or query. 5. Enter your particulars in the mandatory fields, Name, Organisation/Vendor Name, Contact No. and Internet Email. 6.
Click on Send to submit your suggestion or query.
ACRA registered organisations "https://mytax.iras.gov.sg/ESVWeb/default.aspx" "http://www.agd.gov.sg/vendorpayment/doc/Acra_User_Guide.doc" * If your organisaion is a Limited-Liability Partnership or a Public Accountant registered with ACRA; you will not be able to use EASY for log-in. Please apply for AGD password in order to access Vendors@Gov. To find out how to apply for AGD password, please refer to the section under 'non-ACRA registered organisation'. Non-ACRA registered organisations
Payment details can be viewed for up to 60 days from the payment date. It is updated daily from Monday to Friday. 1. Enter your Login ID and Password and click Submit 2. Click on Payment Enquiries 3. Always select Payment Date + 1 day (for IBG payments only) to view your Payment Enquiries 4. Enter the period of dates to view the Payment Enquiries in DD/MM/YYYY format 5. Select by Payment Date or Payment Reference to sort the result of your payment enquires 6. Click Submit to view your Payment Enquiries Narrowing the search period for your payment date or invoice date will assist in faster retrieval of the payment information. It means that the invoices are currently being processed by the ministry/department but payment has yet to be effected. This includes situations whereby the payment voucher is created but has not been approved or the payment voucher is scheduled for payment on a later date. Invoices not yet paid will be shown in the Vendors@Gov as "Pending". The Finance Officer of the respective ministry/department will be able to assist you in such queries. The telephone number is provided in the Contact Dept/Tel. No. column in the Payment Enquiries page. You can do a 'right-click' on the Payment Enquiries frame and select 'View Source'. This will launch the notepad editor with all the html codes. You should then click on 'File, Save as' and save the file as xxx.html (xxx being the file name). Subsequently, you can view this file in Internet Explorer by double clicking on the saved file. At the Payment Enquiries page, click on the hyperlink "here" found at the top Bank Account Details And Inter-Bank GIRO
If you are a new vendor, follow the following steps: Log in using SingPass ID for individuals and SingPass ID and EASY password for corporate vendors.
1. Click
on ‘New Vendor’ 1. Enter your Login ID and Password and click Submit 2. Click on 'Update Bank Details' 3. Make your amendments and click on ‘Submit’
4. The new updates will be sent for processing. It will
usually take 3 working days to process the application.
1. Enter your Login ID and Password and click Submit. 2. Click on Update Particulars. 3. Update your particulars accordingly in the relevant fields. 4. Click on Update to update your particulars. 5. The new address and contact information will be available for use in the following day. The multiple Vendor Records are the different IDs created for you to facilitate transactions with the various government agencies. For each of the Vendor Record, you can have several addresses for the different locations of your business. For the update of your particulars and bank details, you can update your particulars at Vendors@Gov. You will no longer have to notify the Ministry/Department. For more information, please refer to the ‘User guide to new E-services’ found on the Vendors@Gov homepage.
The e-Invoice system enables suppliers to submit their invoices electronically to Ministries and Statutory Boards via a common online portal (www.vendors.gov.sg). This will enhance the efficiency of suppliers' transactions with the Government through the end-to-end automation of business processes from tender through contracting to goods receipt and payment. Suppliers can enjoy the following benefits from the e-Invoice system:
From 1 May 2008, all vendors billing the Government will need to submit their invoices electronically. In other words, as long as you are a vendor providing goods and services to ministries (excluding Mindef), Statutory Board (excluding DSTA) or Government Schools; you are required to submit e-invoices via Vendors@Gov. To view the full list of agencies to whom you could send e-invoices to via Vendors@Gov, please visit this url: "http://www.agd.gov.sg/vendorpayment/doc/OverviewList.xls" Yes, submission of invoices electronically to ministries, statutory board and schools is required with effect from 1 May 2008. There will be a transition period of 6 months (i.e. up to October 2008) for suppliers to adopt e-Invoicing. A small group of vendors who may face practical constraints in doing e-invoicing will be given more time to transit and are excluded from the electronic requirement at this stage. The suppliers excluded at this stage are as follows: (i) Small proprietorships that do not have quick access to Internet at the point of procurement of sales, for example, newspaper delivery agents, bus operators, canteen operators; (ii) Vendors registered or located overseas. Please refer to e-invoice user guide at the following URL: "http://www.agd.gov.sg/vendorpayment/doc/E-Invoice Portal User Guide v3.0.pdf" If you are not sure which department to bill to, please contact your liaison officer at your client agency to confirm. Please note that invoice sent to the wrong department will be rejected. The full list of billable departments could be found in the drop-down list while you create your invoice. Alternatively, you could download the list from this url: "http://www.agd.gov.sg/vendorpayment/doc/OverviewList.xls" No. The e-invoice system is provided free of charge by the Government. A batch interface mode of e-invoice submission is available for vendors with large volume of invoices to the Government. You will have to make some technical enhancements to your financial system if you will like to adopt this batch interface mode of submission. To find out more about this interface, please send your request to AGD Helpdesk by clicking the "Contact Us" button on Vendors@Gov, and indicate your interests to us. Please note that AGD will access your eligibility for batch mode based on a case-by-case basis. You would need to register as a new vendor in the "New Vendor" link before you will be able to submit e-invoice. AGD will verify bank account details & approve vendor records in our system before submission of e-invoice is allowed. To find out more about how you can updated and submit your particulars, please read this brochure: "http://www.agd.gov.sg/vendorpayment/doc/Online%20DCA%20brochure.dlct%20(latest).doc" You will be asked to submit a direct credit authorisation form if you have added or make changes to your bank account details. The form is downloadable from this url: "http://www.agd.gov.sg/vendorpayment/doc/dcaform-changeofaccount.doc" No, you do not need to issue hardcopy invoices if invoices have been submitted electronically. If your client agency requests for hardcopy invoices, you should feedback to AGD Helpdesk by clicking the "Contact Us" button. At present, supporting documents cannot be submitted via Vendors@Gov. If required or requested by your clients, you may submit supporting documents via a separate channel directly to your clients. High volume vendors who opted for batch interface mode of submission are able to submit supporting documents. It is not compulsory to send supporting documents. However, if your client requires them for verification purposes, they might request for such documents from you separately. Please contact your client if you are unsure. You would need to click on the "add line" button in the invoice line details to auto-populate invoice amount in the invoice summary portion. Please click on submit invoice after doing the above. 
Once your e-invoice is submitted, it first reaches the procurement or finance unit at your client agency. Subsequently, the e-invoice will be circulated to the person whom you have attentioned the invoice to, for verification. Arrangements for payments will be made only when verification is completed. Please contact the liaison officer at your client agency on the status of the e-invoice. You should provide your organisation name (and ACRA number if available), invoice number and invoice submission date so that they could do the necessary investigation on their end. Yes, if you have provided your email address when you first register yourself with the Government, you would receive an email notification if your invoice has been rejected. Alternatively, you could check the statuses of your submitted e-invoices from Vendors@Gov. Your client would have clearly indicated the reason for rejection in the e-invoice. Invoices that are rejected for more than 7 days will be deleted from the system. This may be one of the reasons why submitted invoices are not found in the system. If you are unsure whether your invoice has been rejected, you should contact your client liaison officer. You may resubmit an invoice with the same invoice number if the previous invoice was rejected. Please contact AGD helpdesk by clicking the "Contact Us" button if you require further assistance. **Superseded. Please refer to qn 34 below** Yes. You may send e-invoices via both Batch interface and Vendors@Gov as long as these are not duplicates. Yes. However, you will have to indicate the number of the related invoice for which you are issuing the credit note against; and also to indicate the gross amount as a negative sum. The "Attention To" field is a reference field to assist your client in identifying the officers who is in the position to verify if goods and services have been duly delivered. Very often, this would be your liaison officer at your clients' end. To ensure that your e-invoice could be expeditiously acted upon by your client, it would be useful if you could indicate the department or unit of your liaison officer. Yes, your invoice could still be processed even if this liaison officer has left service. No. Not all purchases are made with Purchase order. If no PO number is issued by your client, you need not indicate a PO number during e-invoice submission. However, if a purchase order has been issued by your client, you will be required to enter the correct PO number. Otherwise, your client reserves the right to reject your invoice. Please contact the liaising officer at your client agency for the PO number. Indication of the correct PO number is important and beneficial to both yourself and your client. By entering the correct PO number, the corresponding invoice details would be auto-populated by the system on your invoice creation page, saving time and effort on your end. It would also ensure that your invoice could be expeditiously processed by your client for accurate and timely payment to you. Yes. Partial invoicing on a Purchase Order is allowed as long as it is not a duplicate invoice for the same goods or services delivered. Factoring companies are engaged by some vendors to collect their accounts receivable from clients on their behalf. You should only select 'yes' if you have engaged such factoring companies. If an invoice is submitted with a factoring company, payments will be credited to the factoring company instead of your company. Hence, please do not click on 'yes' unless this is the arrangement made by your company. You may send your queries to AGD helpdesk by clicking the "Contact Us" button on Vendors@Gov homepage. In order to select name of school, please select ministry and department as shown below. 
No. These are system-computed fields based on your inputs in the invoice line details section. For ACRA registered foreign company, please apply for AGD password to log-in to Vendors@Gov. Purchase Order ids issued by Statutory Boards and schools are currently not available in the drop-down list for selection. We are in the midst of improving this. Meanwhile, please kindly input your purchase order id in the invoice header or line description field. E-invoices will usually reach your client agency on the following day after your submission. During this transitional period, it will take at most two days for your e-invoices to reach your client agency. You will be able to check the status of all submitted e-invoices from Vendors@Gov, invoice inquiry feature. Example of statuses like ‘successfully loaded’ or ‘pending processing’ will mean that your client agency has received your e-invoices and will take the necessary actions to effect payments to you. Below are some of the possible reasons for failing to retrieve your submitted e-invoices via the invoice inquiry panel:
You will only be alerted via an email notification from AGD if your client is a government ministry. Alternatively, you could check the status of your e-invoices to client ministries from Vendors@Gov inquiry panel. If your client is a Statutory Board or government school, you will be notified separately by the respective agency. If you have changes to your email address, please update via Vendors@Gov online portal by selecting the “Update Particulars” icon. 1. After logging-into www.vendors.gov.sg, click on “E-invoice” icon. You will be directed to the invoice inquiry panel automatically. 2. From the invoice inquiry panel, select the appropriate category from the drop-down list on the left and key in the relevant range which you would like to search for. The categories available for selection includes:
3. Choose the status type from the drop-down list at the bottom. The type of statuses available for selection includes:
4. Click on the “Search” button. 5. The search results are displayed on the “Invoice Inquiry List” screen. Search for your e-invoice and click on the invoice if you would like to retrieve the invoice. To read more about the invoice inquiry feature, please refer to the downloadable e-invoice user guide on Vendors@Gov. As you may be aware, the GST Act requires GST-registered suppliers to display their GST registration number on every tax invoice; failing which, clients have the right not to accept such a tax invoice. In order for your GST registration number to be displayed on your e-invoice, you will have to provide a one-time update via the online Vendors@Gov portal (www.vendors.gov.sg) Steps to provide GST registration number:
Yes. The following groups are eligible to apply for SingPass: - Singapore citizen or permanent resident; - Employment or dependent pass holder; - S-Pass holder; - Entrepreneur Pass holder; - Selected work permit holder For more information on how to apply for SingPass, please refer to the following SingPass website http://www.singpass.gov.sg/sppubsvc/req1.html. You could authorise your foriegn employees to log-in to Vendors@Gov with their individual SingPass via EASY. Please do not attempt to authorise work pass identification number via EASY, else you will encounter an error message saying: “invalid staff tax reference no” . For more information, please refer to our e-invoice newsletter #1. If you have received payments from the Accountant-General’s Department within the past two years, we would have your details in our system. Hence, there is no need to furnish further information besides the password application form. Otherwise, please submit the duly completed, original Direct Credit Authorisation (DCA) Form to the Accountant-General’s Department together with your password application form. The DCA form is downloadable from the right hand panel of Vendors@Gov home page. Although invoicing the Government has been centralised at Vendors@Gov online portal, payments remain decentralised at the individual Statutory Boards or schools. Meaning which, you will continue to receive payments directly from your client Statutory Board or school to your nominated bank account with them. If you had provided a different bank account to Accountant-General’s Department via Vendors@Gov, monies will not be credited into this bank account. The PO ID field is not a text field. Selection of PO ID depends on whether you are billing to ministries or stat boards. PO will be automatically retrieved when ministries have created in GeBiz. It will then be auto-populated in the drop down list. The PO ID will only appear in the drop down list if you have indicated the correct Ministry and Department. If your client is a Ministry and you are unable to find your in the dropdown list, please contact your liaison officer regarding the Ministry and Department (i.e. business unit code) to bill to. On the other hand, PO ID for stat boards will not be automatically retrieved & displayed in the PO drop down list. Please include the PO ID in the "Description" box. You will be unable to send your invoices to these agencies via Vendors@Gov. For MINDEF and DSTA suppliers: You will be required to submit invoices online via GeBIZ from 1 June 08. Suppliers can find out how to use the GeBIZ invoice module by visiting the GeBIZ Online Help Tutorials. For CAAS suppliers: Please send your invoices to CAAS directly. Your company may not have taken the correct steps while authorising your SingPass via IRAS’s EASY. If you have been authorised successfully, the agency shown in the EASY should be AGD instead of other Ministries/Stat Boards. A negative example is shown in the diagram below.  You may refer to the downloadable quick-start guide for the complete steps to perform authorisation via EASY. AGD does not manage the financial systems used by the Statutory Boards and Schools. As such, we are unable to provide the detailed e-invoice status via Vendors@Gov. Once AGD sends the e-invoices to your Statutory Board and School clients, the invoice status will be reflected as “Loaded Successfully”. Should you have any further queries pertaining to the e-invoice status and payment, do contact your clients directly. If you have been informed by your Statutory Board or School client of an incorrect submission, you may re-submit a new e-invoice via Vendors@Gov. The GST rate indicated on the e-invoice submission page is a text display defaulted at 7%. You may ignore this display if you have performed the following steps: 1. Select “No” for the GST reg status in the “Update Bank Details” panel; 2. Uncheck the GST box at the Invoice Line Details section 3. Click “Add Line” before invoice submission to ensure that the GST amount field under Invoice Account Summary is zero. The GST rate indicated on the e-invoice submission page is a text display defaulted at 7%. You may ignore this display. Your clients will effect payment to you based on the entered GST amount. |
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