Get in touch with

100 High Street #06-01

The Treasury

Singapore 179434

Contact Us

Feedback on Service Quality

If you wish to give any feedback or suggestions on how we can improve our services, you can call us during the operating hours of the QSM Line stated below, or email our Quality Service Management team

Operating Hours

Mon - Fri:
9:00 am – 12.30 pm, 1:30 pm – 5.00 pm
Closed on Sat, Sun and Public Holidays


For frequently asked questions, check out our FAQs page.


If you encounter difficulties when processing your transactions or have any questions, please send us your queries via the following links. We will respond to your query by the next working day.

For Pensioners

Pension Helpdesk

For Civil Servants

For HRP-related Enquiries

Please refer to the "Contact Us" tiles with details of the contact channels available on the user homepage after login to HRP. You may also approach your Agency Digital Ambassador/MSAs for their support.

For issues with Workpal, go to settings in the Workpal mobile app, tap on "Help Center" and search on the relevant articles to resolve the issues. In the event if the issue cannot be self-resolved, please tap on "Report Issue" in the Help Centre and fill up a form.

2 Factors Authentication (2FA) is required to access Vendors@Gov and MBS@Gov and perform many other government e-transactions. With 2 Factors Authentication (2FA), you'll protect your SingPass account with something you know, such as your password, and something you have - like your phone or token.