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Accountant-General’s Department

Pensions

Access pension resources, submit claims, and find answers to common questions about your government pension.

Last updated 5 May 2026

Pension Portals

Pensioner's PortalPension Helpdesk

Pensioner's Resources

Pensioner's Handbook

Access the pensioner's handbook

Pensioner's Portal

Quick guide to pensioner's portal

Download Workpal

Learn how to download the Workpal app

Statement of Account

Accessing statement of account via Workpal

Submit Claims (Workpal)

Submitting claims via Workpal

Submit Claims (HRP Internet)

Submiting claims via HRP Internet

Pensioner's FAQ

How can I apply for my electronic Civil Service card (e-CS card)?

Pensioners and dependants can produce their e-CS cards at Government, Restructured or Community Hospitals, Polyclinics and MBS@Gov clinics, to enjoy the benefits of not having to pay for their treatment upfront. To apply for the e-CS card, pensioners can login to HRP Portal using SingPass and submit a request for e-CS card. Pensioners will be required to indicate their preferred email in the request to receive the e-CS card.

From my bank statement, I noticed that there is a deduction from my monthly pensions and would like to understand the reasons for it. How can I view the breakdown of my monthly pensions?

Depending on your medical scheme, you may have deductions for the co-payment share of your medical bills. Pensioners can refer to their Statement of Account for the breakdown of their monthly pensions. The Statement of Account can be retrieved from Pensioner Portal or HRP Portal after payday at the end of the month. For more information on your pension and medical benefits, you may also refer to the Pensioner’s Handbook, which can be downloaded from Pensioner Portal.

As a pensioner, do I need to pay for consultation fees when I visit a specialist outpatient clinic?

If you are under the Fixed Amount on Ward Charges (FAW) or Co-Payment on Ward Charges (CPW) scheme, we will not subsidise your first consultation at a specialist outpatient clinic if you or your dependants:

  • Have no referral letter

  • Were referred by a private doctor

  • Asked to see a specified consultant; or

  • Were referred to a named consultant

If you are under the Comprehensive Co-Payment Scheme (CCS) or Medisave-cum-Subsidised Outpatient Scheme (MSO), we will not subsidise your first consultation at a specialist outpatient clinic if you or your dependants do not have a referral letter.